Delta Airlines - Such A Disappointment

I am extremely disappointed in Delta Airline and their current level of services. I have always gone out of my way to support this airline because they are ATL based; but I can no longer justify it.

They are nickel and dime-ing customers to death!

On my last flight, they were serving "cups of water" instead of the small bottles of water and I noticed they have joined the array of second class airlines that sell snacks. This wouldn't be so bad if their prices hadn't skyrocketed.

The other disappointing thing is I booked a trip and in less than 24 hours my return date needed to be change. I used their "chat" feature first to try to get the change and the gentleman kindly let me know I could do it online (which I already knew). I tried it online and the price increased by $190.00. I called the Special Member Services hotline (where I've ALWAYS gotten impeccable service) and explained the problem with the increase and he said the best he could do was cancel and delete the current itinerary. Naturally, I asked him to delete it and I switched to Orbitz where I got the same flight for a cheaper rate-on Delta.

Don't try to get a "good seat" because now Delta charges for all Exit Row Seats and all Aisle Seats in exit row sections. Any seat that might have a little more "comfort" is going to cost you extra. How sad, Delta. Shame on you!

Customer service at Delta isn't what it use to be and this is quite disappointing. The Medallion Program is a joke as there are no real incentives anymore.